Shenzhen Zhibo Packaging Co., Ltd

FAQ – Frequently Asked Questions

1. What is your minimum order quantity (MOQ)?

Our standard MOQ is 500 pieces for most packaging products. However, for trial orders or simple items, we can accept lower quantities.

2. Can I get a sample before placing an order?

Yes. We offer two types of samples:

Stock sample (free): To check material and quality.

Custom sample (charged): Based on your design. Sample time: 5–7 working days.

3. How long does production usually take?

Standard production time is 12–18 working days after confirming the sample and receiving deposit. Urgent orders can be handled upon request.

4. Can I customize the size, printing, and design?

Absolutely. All our packaging products are fully customized in terms of size, material, printing, finish, and structure.

5. What file format do you need for printing?

We accept AI, PDF, CDR, or PSD files with outlined fonts and 300 dpi resolution. We’ll send you a dieline template to help you prepare the artwork

6. Do you offer eco-friendly packaging?

Yes. We can use recycled paper, soy-based inks, and plastic-free materials upon request.

7. Can I order different designs in one production batch?

Yes. If the size and material are the same, we can produce multiple designs (SKUs) in one run, with cost-efficient printing options.

8. What payment methods do you accept?

We accept T/T (bank transfer), PayPal. A 30% deposit is required before production, balance before shipment.

9. Do you ship worldwide?

Yes. We ship globally by sea, air, or express (DHL, FedEx, UPS). We can also work with your own freight forwarder.

10. How can I request a quote?

Please send us an email to zhibo@zhibopackaging.com,with the following details:

Product type

Size & quantity

Printing or surface finish

Artwork file (if available)

We'll get back to you within 24 hours.